Shipping Times and Policies
Orders normally take 2 business days to process, plus 3-10 business days shipping time. If you need a package overnight, please call us 800-577-8409.
We ship to the contiguous 48 United States and Military APO's.
We now ship to Canada and Europe. We will email you your exact shipping cost, it may be more than listed.
Normal fees:
Canada - $30 - place your order on-line
Europe - $60 -- please call or email us to place your order.
Puerto Rico - $20-- please place your order over the phone at this time.
(You must pay all taxes and dues your country may charge)
Free Super Saver Shipping on orders over $125.
Free shipping valid in the continental lower 48 states only. Shipping to AK and HI $20 -- more if over 4-pounds
Super Saver Shipping -- Flat $6.95 charge for shipping and handling in the lower 48 states. Most orders take 7 to 14 days to arrive. Our choice of UPS or USPS. *Additional charges may apply if order is over 4 pounds.
UPS Ground or Priority Mail
$0 through $24.99 ($8.95)
$25 through $49.99 ($9.95)
$50 through $64.99 ($10.95)
$75 through $99.99 ($11.95)
$100.00 to $124.99 ($12.95)
$125.00 up ($13.95)
UPS 3 Day Select - Flat $30 (more if over 2 pounds) Arrival time is 3 business days from the day shipped . (Shipped on Monday, you will receive it Thursday.
UPS 2 Day Savers - Flat $45 (more if over 2 pounds) Arrival time is 2 business days from the day shipped .
UPS Next Day Air - Flat $60 (more if over 2 pounds) Arrival time is the next business day from the day shipped.
* Any order over 4 pounds may incur additional shipping charges to cover actual shipping costs.
30-Day Money-Back Guarantee
We guarantee that you will be fully satisfied with every item that you purchase from SteviaSmart.
Satisfaction Guarantee
If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork.
*In order to keep our prices low, we are unable to accept returns on discounted merchandise. However, sometimes a store credit can be given. Please contact a Customer Service Specialist for more information.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Specialist within 3 days of delivery at steviasmartinfo@gmail.com. Please supply the Specialist with your order number, and item number. The Specialist will also need your e-mail address and phone number.
Refunds and Credits
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
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